Return & Exchanges
At AFSAR, Your Satisfaction Matters
We strive to deliver premium-quality men’s clothing that meets your expectations. If you receive a product with a defect or the wrong item, we’re here to help.
Exchange Policy
We offer exchanges under the following conditions:
- The exchange request must be made within 3 days of receiving the product.
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Exchanges are available for:
- Wrong size received
- Incorrect item delivered
- Manufacturing defects or damaged products
Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns or exchanges for:
- Products that have been worn, washed, or altered
- Items without original tags or packaging
- Products damaged due to misuse or improper care
- Sale or clearance items (unless defective)
How to Request an Exchange
- Contact our customer support team within 3 days of receiving your order.
- Provide your order number along with clear photos of the product, if applicable.
- Our team will review your request and provide exchange instructions.
- Once the item is received and inspected, the replacement product will be dispatched.
Return Policy
At this time, AFSAR does not offer refunds for successfully delivered orders. Customers may request an exchange if the product meets the eligibility requirements outlined above.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement at no additional cost.
Shipping Charges for Exchanges
- If the exchange is due to an error on our part (wrong item, damaged item, or manufacturing defect), AFSAR will bear the shipping costs.
- For size exchanges requested by the customer, applicable delivery charges may apply.
Need Assistance?
Our customer support team is always ready to assist you.
Phone: +88 1812-345678
Email: contact@afsar.com
Thank you for shopping with AFSAR.